Returns and refunds

This is the returns and refunds policy for Refrigeranto. It applies to every order placed on this website. The same rules are shown at Shopify checkout.

How to start a return

1. Email contact@refrigeranto.co.uk or use the contact form within the time limits below. Include your order number, the product, and the reason.
2. Wait for a written return authorisation and packing instructions. Refrigerant is dangerous goods. Do not post a cylinder without that authorisation.
3. Return the cylinder unused, unopened, valve sealed, in the original outer packaging, with the authorisation reference.

We reply to return requests within two business days.

When we accept a return

You may return an unused, unopened cylinder within 14 days of delivery if the valve seal is intact and the cylinder has not been connected to equipment.

We do not accept returns of cylinders that have been opened, used, discharged, refilled, damaged, or had the valve seal broken. That is a safety and dangerous-goods rule, not a restocking preference.

These products are sold for professional F-gas work. If you buy as a consumer, your statutory rights under the Consumer Rights Act 2015 still apply. If you buy in the course of a business, those consumer cancellation rights may not apply, but unused sealed cylinders can still be returned under the 14-day process above.

Faulty, damaged or wrong goods

If the cylinder arrives damaged, leaking, or is the wrong gas or size, tell us within 48 hours of delivery and send photos of the parcel, label and valve. Do not use the product.

For goods that are not as described, not of satisfactory quality, or not fit for the purpose made known to us, we will repair, replace or refund as the law requires. We pay the return costs in those cases and we arrange the dangerous-goods collection.

Who pays return shipping

• Change of mind / unused sealed return: you pay the dangerous-goods return cost unless we sent the wrong item.
• Our error, damage in transit that we accept, or a legal quality claim: we pay.

There is no restocking fee. We do not refund outbound shipping on a change-of-mind return, except the standard delivery charge where consumer cancellation law requires it.

When you receive the refund

After we inspect the authorised return, we refund the product price to the original payment method within 14 days of receiving the cylinder (or within 14 days of your cancellation notice where we collect the goods ourselves). Bank or card networks may take extra time to show the credit.

If you cancel before we dispatch, we refund in full, including shipping, within 14 days of the cancellation notice.

Where to send a return

Use only the return address we send with the authorisation. Unauthorised parcels may be refused. The shop address for correspondence is:

4 Birch Road
DL12 8JR Barnard Castle
England
United Kingdom

Contact

Returns: contact@refrigeranto.co.uk · Contact form · Shipping